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Quality
Premier Systems Ltd. strives to maintain and improve quality in all aspects of our technology solutions and services business. We are ISO9001:2008 certified and have developed a quality management system that includes sales and service delivery, resource management, leadership, measurement and analysis. Feedback from internal and customer resources provide input to continual quality improvements. Premier’s high-level corporate quality policies flow down to divisions and individuals through various processes, training, and work instructions. Preventative and corrective action plans are a part of our overall quality approach.
Our quality management system is based on the following:
- · Customer focus
Premier Systems LTD depends on our customers and therefore are responsible to understand current and future customer needs. We strive to meet customer requirements and strive to exceed customer expectations.
- · Leadership Leaders establish unity of purpose and direction for the company. Premier’s leadership creates and maintains an environment in which people can become fully involved in achieving the company’s objectives.
- · Involvement of people People at all levels are the essence of a company. Their full involvement enables their abilities to be used for the company’s benefit.
- · Process-oriented approach Desired results are achieved more efficiently when activities and related resources are managed as a process. Premier has developed such processes.
- · Systematic approach to Management Identifying, understanding and managing interrelated processes as a system contributes to the company’s effectiveness and efficiency in achieving its objectives.
- · Continual improvement Continual improvement of the company’s overall performance should be a permanent objective of the company.
- · Decision-making based on data Effective decisions are based on the analysis of factual data and information.
- · Mutually beneficial supplier relationships A company and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
List of Sub-Companies for Contract ‘N00178-12-D-7010
(Premier Systems, LTD.)
General Dynamics Information Technology offers SeaPort-e services nationwide in all seven regional zones, and in all twenty-two functional areas in support of Premier Systems Ltd.
QUALITY
QUALITY ASSURANCE
Ability to Monitor and Maximize Quality General Dynamics Information Technology is thoroughly committed to ensuring quality products and services as evidenced by four divisions certified to ISO 9001 standards. In addition, General Dynamics Information Technology’s Software Solutions Center is certified to Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 3 quality standards. To better serve our NAVSEA customers needs and to ensure the continuation of high quality performance from our team members, the General Dynamics Information Technology PMT will use an established ISO 9001 certified quality system. At General Dynamics Information Technology, quality extends far beyond management inspection of the final product. Our quality system is an institutionalized part of our contract, cost, and management approach. As part of our quality system, we continuously pursue opportunities to improve current quality assurance practices to ensure we are providing deliverables that are technically accurate and meet all applicable content and format requirements.
Our quality system reflects commitment to comply with ISO 9001 procedures for continuous process improvement within the entire program. The major components of the program support project planning, process development, record keeping/audit, and financial controls, and are critical to the efficient management of products and services provided to the customer. Managing change and ensuring superior performance from team members are the goals of General Dynamics Information Technology’s quality system. A key to success is the ability to address non-conformance issues with team members in a manner that is conducive to responsive problem resolution.
ISO 9001 procedures provide for development of Corrective Action Plans (CAP). These plans include documented definition of the problem or improvement opportunity; a determination of who is responsible to take action at the General Dynamics Information Technology Team member or management level; investigation into the problem or improvement; a determination of the corrective or preventative action to be taken; and documentation of that action along with feedback. Paramount to identifying problems or improvements is the management of follow-up efforts. The CAP additionally provides a follow-up schedule for taking action on problems and improvements, allows for updates to a standardized status tracker, and ends with a management review of document changes to procedures that affect team product or services. General Dynamics Information Technology’s company-wide implementation of standardized ISO 9001 standards provides management and technical expertise resulting in workable solutions.
Implementing the established General Dynamics Information Technology ISO 9001 quality system will result in consistently high quality products and services with clear and concise methods for problem resolution. Following formal procedures will ensure that team members and management work closely to significantly reduce risk associated with making procedural changes impacting customer products and services. Using ISO 9001 procedures to support contract execution will result in enhanced team member coordination to ensure long-term contract stability and a standard approach to problem and improvement resolution. Continuous team feedback enables responsive problem and improvement solutions, quality awareness, and the completion of high quality products or services at low risk.
CONTRACTS POC INFORMATION Point of contact to provide information on customer satisfaction with services performed Point of contact for information related to Seaport-e program.
| Name: | Jack Hogan |
| Email Address: | Jack.hogan@gdit.com |
| Telephone: | 843-697-3388 |
| Fax: | 843-744-9651 |
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Functional Area(s) |
Contract |
Organization |
| 1. R&D Support | Noo178-04-D-EJG103 | NAVFAC Specialty CTR |
| 2. Engineering Support | N00178-04-D-4012-0036 | NSWC Dahlgren Division |
| 3. Modeling | ||
| 4. Prototyping | ||
| 5. System Des Doc/Tech Data | N00178-04-D-4012-0036 | NSWC Dahlgren/CDSA Damneck |
| 6. Software | N00178-04-D-4012-7N06 | SPAWAR Pacific/ XCOP Software |
| 7. RM&A | ||
| 8. HF Engineering Support | ||
| 9. System Safety | ||
| 10. CM Support | ||
| 11. QA Support | ||
| 12. IS/IA/IT | N00178-04-D-4012-M808 | NAVAIR Pax River/C4I Systems |
| 13. Ship Inactivation/Disposal | ||
| 14. Interoperability/T&E/Trials | ||
| 15. Measure Facilities/Ranges | ||
| 16. Acquisition Logistics | ||
| 17. Supply & Provisioning | N00178-04-D-4012-HR1702 | NSWC Panama/ Diving Life Support Sys Logistics |
| 18. Training | ||
| 19. In-Service Eng | ||
| 20. Program Support | N00178-04-D-4012-EFE2 | NAVFAC |
| 21. Administrative Support | N00178-04-D-4012-EHQ728 | NSWC Caderock/Code 966 |
| 22. Public Affairs and Multimedia Support |
Description of products (deliverables)
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QUALITY SYSTEMS INTEGRATORS INC / SEAPORT-ENHANCED
Quality Systems Integrators Inc (QSI) offers Seaport-e services nationwide in all seven regional zones supporting Premier Systems Ltd as a sub on contract N00178-12-D-7010
COMPANY BACKGROUND
Quality Systems Integrators (QSI) offers software solutions which automate the entire quality function from start-to-finish. QSI delivers the TMS Training & Document Management System which organizes, secures and manages the information vital to your organization. Our TMS products help organizations manage compliance to industry standards and regulations (e.g., FDA, ISO, SOX), maintain training requirements, streamline processes and reduce costs.
The QSI team has more than 50 years experience developing and implementing complex technology systems. We are proud to have a growing list of clients who truly have become partners. We work hard to understand business needs and then customize our solutions to meet those needs quickly and easily. Our experience, insight and positive client relationships all enable us to evolve our products regularly to stay ahead of the industry curve.
Our customer list is long and includes companies across a number of vertical industries, including those that must adhere to ISO9000 certification standards or that are subject to FDA regulations.
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Beyond delivering a product that truly helps quality managers improve the way they work day-to-day, QSI provides top-notch customer service that extends well beyond the implementation. Our service offerings include:
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TEAM MEMBER PROFILE : Quality Systems Integrators |
| Company Name: | Quality Systems Integrators |
| Address:Web site: | P.O. Box 91, Eagle, PA 19480www.qsi-inc.com |
| Telephone: | 610-458-0539 |
| TECHNICAL POC INFORMATION | |
| Name: | Rich Turocy |
| Email Address: | richturocy@qsi-inc.com |
| Telephone: | 610-458-0539 |
| Fax: | 610-458-7555 |
| CONTRACTS POC INFORMATIONPoint of contact to provide information on customer satisfaction with services performed | |||
| Name: | Marti Turocy | ||
| Email Address: | martiturocy@qsi-inc.com | ||
| Telephone: | 610-458-0539 | ||
| Fax: | 610-458-7555 | ||
| ZONE OF INTEREST | |||
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TESTIMONIALS
Auditors were impressed…
“Auditors were impressed with the way TMS facilitated continuous improvement. In fact TMS helped us eliminate a significant finding from a previous audit. It’s been great!”
– Quality Assurance Director, Military Organization, Newport News, VA
Reduced new product turn around…
“The TMS system has reduced new product turn around from 3 months to 3 weeks immediately and now it just takes 3 days to get a customer a spec. Thanks for a great product.”
– Systems Information Manager, Specialty Manufacturer, Easthampton, MA
Data at the snap of my fingers…
“It is vital to me and our organization to have a centralized location as a gathering tool for all of our documentation. It’s so nice to have data at the snap of my fingers, and not spend hours collecting information and hoping it’s right. TMS is a wonderful tool that makes my work easier to do.”
– Document Control Administrator, Scientific & Technology Instruments, Boulder, CO
Reduced our training deviations…
“TMS has significantly reduced our training deviations. With the graphical training status bar users easily distinguish their training needs. If there is pending or required training, users view the training details to easily spot the deficiencies.”
– Document Control Specialist, Bioscience Company, Louisville, CO
